Southwest Exchange Home & RV Superstore - Company Message

       (application deadline 8/1/2018)

Assistant Store Manager
The Assistant Store Manager is directly responsible for ensuring and overseeing the implementation of merchandising, operations and human resources programs and directives for the store. Through proper supervision and delegation of assignments to store associates, he/she drive sales through ensuring sales floor readiness, visual and marketing programs are properly executed, ensuring total customer satisfaction and creating a positive and energetic working environment for store associates. 

Job Responsibilities:
• Oversees customer service by communicating customer service expectations to store employees, observing interactions between employees and customers, and evaluating the service level to ensure customer service meets company expectations. Handle and resolve escalated customer complaints and related issues. 
• Ensure employees maintain proper stock levels, merchandise presentation, signing, and pricing of merchandise throughout the store. 
• Analyze store operational processes and business reports to pinpoint opportunities and to problem solve issues related to replenishment and store operations. 
• Ensure employees are building sales and improving gross margin for their areas. Implement Store Owner's directions to drive sales and margin growth. 
• Oversee merchandising activities of associates, ensuring consistency and compliance. 
• Responsible for controlling shrink by training, communicating, observing and evaluating the execution of shrink control measures by employees. 
• Recruit, select, hire, coach, and develop strong and effective lead associates. Develop a diverse, high performing team. 
• Take action as needed to ensure that all associates fully contribute to the store efforts. Supervise the performance level of the store staff. 
• Manage HR transaction processes in staffing, on-boarding, and training; and assist in action plans to improve performance. Identify talent, coach, train and take an active role in the development of associates and future leaders. 
• Ensure that the store operates in full compliance with applicable laws, regulations, and company policies. Assist Store Owner with planning/forecasting store budget to help store meet or exceed the plan. Responsible for workplace and store security. Protect company assets (human, financial, product, physical plant, and proprietary). 

Job Requirements: 
• 2-3 years management experience preferably in a retail home& RV improvement/hardware area
• Working knowledge of a PC, and POS systems 
• Financial literacy 
• Excellent communication skills (written, verbal and listening) 
• Multi-task oriented
• Reliable and consistent attendance 
• Ability to respond positively to supervision and criticism 
• Ability to work harmoniously and productively with others 
• Ability to work in varied situations with the public and management

Apply by sending a resume to :    or 

Southwest Exchange Home & RV Superstore 
Attention: Human Resources
10179 S Frontage Road
Yuma, AZ 85365

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